These Terms of Service (the “Terms”) are a binding legal agreement between you (“you” or “your”) and Panel Ready LLC (“Company,” “we,” “us,” or “our”) and govern your access to and use of the Panel Ready website, mobile or web application, and related services (collectively, the “Service”). Please read these Terms carefully. By creating an account, clicking “I agree” (or a similar button), making a purchase, or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, do not access or use the Service.
PLEASE READ THESE TERMS CAREFULLY. THEY INCLUDE A BINDING INDIVIDUAL ARBITRATION AGREEMENT AND A CLASS-ACTION AND JURY-TRIAL WAIVER THAT AFFECT YOUR LEGAL RIGHTS (SEE “DISPUTE RESOLUTION; ARBITRATION; CLASS-ACTION WAIVER” BELOW), AND THEY EXPLAIN HOW YOUR SUBSCRIPTION AUTOMATICALLY RENEWS AND HOW TO CANCEL. YOU MAY OPT OUT OF ARBITRATION AS DESCRIBED BELOW.
Eligibility and Accounts
You must be at least 18 years old and able to form a legally binding contract to use the Service. The Service is intended for adults preparing for fire service examinations and is not directed to children. By using the Service, you represent and warrant that you meet these requirements.
Account registration. When you create an account, you agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Accounts are personal to you and are for your individual, non-commercial use only; you may not sell, share, transfer, or permit others to use your account or login. You agree to notify us promptly of any unauthorized use of your account or any other breach of security.
Suspension. We may decline to provide, or may suspend, restrict, or terminate, any account at our reasonable discretion, including where we believe an account is shared, used by more than one person, or used in violation of these Terms or applicable law.
Description of the Service
The Service provides AI-assisted mock interview practice and feedback designed to help users prepare for fire service oral board and promotional interviews. Depending on your plan, the Service may generate simulated interview questions, capture your typed or spoken responses, analyze materials you choose to upload (such as a resume), and provide automated scores, feedback, and progress tracking. The Service may offer different modes, such as a practice mode that provides feedback after each question and a mock mode that provides feedback at the end of a session. Features may be added, changed, or removed over time.
No guarantee of outcomes; not affiliated with any agency. The Service is a self-guided preparation and practice tool only. We are not a fire department, testing agency, employer, staffing agency, or governmental body, and we are not affiliated with, endorsed by, or sponsored by any fire department, municipality, testing vendor, or hiring authority. We do not guarantee any particular result, score, ranking, interview invitation, hiring decision, job offer, promotion, or employment outcome. All questions, scores, and feedback are automatically generated for practice purposes only and are not a professional assessment, evaluation, certification, endorsement, or prediction of how any actual examination, oral board, or hiring authority will evaluate you.
Availability; beta features. We may modify, suspend, or discontinue all or part of the Service at any time, and the Service may be unavailable from time to time for maintenance or for reasons beyond our control. Features offered on a beta, trial, or early-access basis are provided for evaluation, “as is,” and may be changed or withdrawn at any time.
Subscriptions, Billing, and Auto-Renewal
Plans and free interview. The Service is offered through paid subscription plans (for example, monthly, quarterly, and annual), the features and prices of which are presented to you before purchase. We may also offer a limited free interview or other free or promotional feature. Where a free or trial feature automatically converts into, or requires, a paid subscription unless you cancel, we will disclose that clearly and conspicuously before you enroll and will obtain your consent as required by applicable law.
Payment authorization; taxes. When you start a paid subscription, you authorize us and our third-party payment processor to charge your designated payment method for the applicable fees, plus any applicable taxes, at the intervals described at sign-up. You represent that you are authorized to use the payment method you provide, and you agree to keep your billing information accurate. We do not store full payment card numbers; payments are handled by our third-party processor, subject to its terms.
Automatic renewal — please read. YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW. Unless you cancel before the end of your then-current billing period, your subscription will automatically renew for successive periods of the same length, and your payment method will be charged the then-current price for the renewal term (plus applicable taxes) at the start of each renewal. Renewals continue until you cancel. We present the automatic-renewal and continuous-service terms to you in a clear and conspicuous manner before you subscribe and obtain your affirmative consent to those terms as required by applicable law.
Cancellation. You may cancel your subscription at any time through your account settings or the cancellation method presented at sign-up, using the same medium you used to enroll (for example, online), without having to call or complete additional steps designed to discourage cancellation. Cancellation takes effect at the end of your current paid billing period; you will retain access to paid features through the end of that period and will not be charged for further renewals. Except as required by law or by our Refund & Cancellation Policy, fees already paid are non-refundable and we do not provide refunds or credits for partial periods.
Renewal reminders and price changes. Where required by applicable law, we will send you renewal-reminder notices and advance notice of any material change to your plan or price. If we change your subscription price, we will provide advance notice as required by law, and the new price will apply to billing periods after the notice; if you do not agree to a price change, you may cancel before it takes effect.
Failed payments. If a charge is declined or a payment method fails, we may retry the charge and may suspend, downgrade, or terminate your subscription. You remain responsible for amounts owed.
Refunds. Our Refund & Cancellation Policy is incorporated into these Terms by reference and governs refunds and cancellations. In summary: you may cancel at any time from your account settings, and cancellation stops future charges while you keep access through the end of your current paid period; the current billing period of a monthly subscription is non-refundable; and quarterly and annual subscriptions may be eligible for a full refund if you request it within 7 days of purchase and have not used the Service extensively during that time, after which they are non-refundable. If you were charged in error, or a technical problem prevented you from using the Service, contact us at support@panelready.ai and we will make it right. If this summary conflicts with the Refund & Cancellation Policy, that Policy controls. Nothing in these Terms limits any non-waivable refund or cancellation rights you have under applicable law.
User Content and Conduct
Your content. “User Content” means any content you submit to or through the Service, including your typed and spoken interview answers, voice recordings and their transcripts, any resume or other materials you upload, the target department or role information you enter, and other information you provide. As between you and us, you retain ownership of your User Content. You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transcribe, analyze, and create derivative works of your User Content in order to operate, provide, secure, and improve the Service and to generate your questions, scores, feedback, and history, and as otherwise described in our Privacy Policy. You represent that you have the necessary rights to submit your User Content and that it does not violate any law or third-party right.
Responsibility for your content. You are solely responsible for your User Content. Do not submit sensitive personal information you do not want processed, and do not submit any confidential, proprietary, or restricted material belonging to any fire department, employer, testing vendor, or other third party — including actual examination questions, scoring instruments, rating rubrics, or answer keys.
Acceptable use. You agree not to, and not to permit anyone else to: share, sell, or transfer your account; access the Service by automated means; copy, scrape, crawl, harvest, mirror, frame, reverse-engineer, decompile, or attempt to derive the source code, question banks, prompts, or scoring methodology of the Service; resell, sublicense, or commercially exploit the Service or its content; probe, scan, or test the vulnerability of, or breach or circumvent, any security or authentication measure; introduce malware or otherwise interfere with or disrupt the Service; upload unlawful, infringing, defamatory, harassing, or harmful material; misrepresent your identity or affiliation; use the Service to build or train a competing product or model; or use the Service in violation of any applicable law or the rights of others.
Feedback. If you send us suggestions or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free license to use it for any purpose without restriction or obligation to you.
Monitoring. We have no obligation to monitor User Content, but we may review, remove, or restrict content or accounts that we believe violate these Terms or applicable law, or as necessary to operate the Service.
Third-Party Services
The Service relies on third-party providers — including hosting, storage, payment processing, transcription, and artificial-intelligence processing providers — and may contain links to third-party websites or resources. Those providers and sites are governed by their own terms and privacy practices, for which we are not responsible. Your use of any third-party service is at your own risk.
Intellectual Property
The Service and all of its content and materials — including its interview questions, question banks, prompts, scoring methodology and models, software, source code, text, graphics, user interface, design, logos, and trademarks (collectively, the “Company Materials”) — are owned by us or our licensors and are protected by copyright, trademark, trade-secret, and other intellectual-property laws. We reserve all rights not expressly granted.
Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your own personal, non-commercial preparation. You may not reproduce, distribute, publicly display, modify, create derivative works from, or otherwise exploit any Company Materials except as expressly permitted. Our names, logos, and product names are our trademarks, and you may not use them without our prior written permission.
AI-Generated Content Disclaimer
Questions, scores, feedback, and other outputs are generated by automated artificial-intelligence systems, including third-party AI models. These outputs are probabilistic and may be inaccurate, incomplete, outdated, inconsistent, or unsuitable for your particular situation. They are provided for self-directed practice only and do not reflect the views, standards, scoring criteria, or hiring decisions of any actual fire department, oral board, testing agency, or employer.
The outputs are not, and are not a substitute for, professional, legal, career, psychological, medical, or employment advice, and they are not a professional evaluation, certification, or prediction of real-world results. You are solely responsible for how you use and rely on the outputs. Always exercise your own judgment and, where appropriate, consult qualified professionals and the official materials of the agency to which you are applying.
Disclaimers and Limitation of Liability
As-is. TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE AND ALL CONTENT AND OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT ANY OUTPUT WILL BE ACCURATE OR RELIABLE, OR THAT THE SERVICE WILL IMPROVE YOUR PERFORMANCE OR PRODUCE ANY PARTICULAR OUTCOME.
Limitation of liability. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE COMPANY OR ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRIBUTORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, JOB OR PROMOTION OPPORTUNITIES, OR EARNINGS, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Liability cap. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of certain damages, so some of the above may not apply to you. In that case, our liability is limited to the greatest extent permitted by law, and nothing in these Terms limits liability that cannot be limited by applicable law.
Indemnification
You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, contributors, and agents from and against any claims, demands, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: your User Content; your use or misuse of the Service; your violation of these Terms or any applicable law; or your violation of any third-party right. We may assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with us.
Termination
You may stop using the Service and cancel your subscription at any time as described above. We may suspend, restrict, or terminate your access to all or part of the Service at any time, with or without notice, if we reasonably believe you have violated these Terms or applicable law, if necessary for security or legal reasons, or if we discontinue the Service. Upon termination, your right to use the Service ends. Except as required by law, we are not obligated to retain or return your User Content after termination and may delete it in the ordinary course. Provisions that by their nature should survive — including licenses you have granted, intellectual-property provisions, disclaimers, limitations of liability, indemnification, dispute resolution, and the miscellaneous terms — survive termination.
Dispute Resolution; Arbitration; Class-Action Waiver
Informal resolution first. Before starting any formal proceeding, you agree to first contact us at support@panelready.ai with a written description of the dispute and to give us a reasonable opportunity (at least 30 days) to resolve it informally. Many disputes can be resolved this way.
Binding individual arbitration. If we cannot resolve a dispute informally, you and we agree that any dispute, claim, or controversy arising out of or relating to the Service or these Terms will be resolved by final and binding individual arbitration administered by [arbitration provider, e.g., the American Arbitration Association] under its then-current consumer arbitration rules, rather than in court, except as stated below. The Federal Arbitration Act governs the interpretation and enforcement of this section.
Exceptions. Either party may (1) bring an individual claim in small-claims court if it qualifies, and (2) seek injunctive or other equitable relief in court to protect its intellectual-property or confidentiality rights.
Class-action and jury-trial waiver. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING, AND EACH WAIVES ANY RIGHT TO A JURY TRIAL. The arbitrator may not consolidate more than one person’s claims or preside over any form of class proceeding.
30-day opt-out. You may opt out of this arbitration agreement within 30 days after you first accept these Terms by sending written notice to support@panelready.ai that includes your name, account email, and a statement that you opt out of arbitration. If you opt out, disputes will be resolved in the courts identified in the Governing Law section.
Governing Law
These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of the State of California, without regard to its conflict-of-laws rules, and, where applicable, by the Federal Arbitration Act. To the extent any dispute proceeds in court rather than arbitration, you and we agree to the exclusive jurisdiction and venue of the state and federal courts located in Sacramento County, California, and you consent to personal jurisdiction there. Nothing in this section deprives you of the protection of the mandatory consumer-protection laws of the state where you reside.
Notices; Electronic Communications
You consent to receive communications from us electronically — including by email, through the Service, or by notices posted within the Service — and you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that they be in writing. We may send legal and account notices to the email associated with your account, and you are responsible for keeping it current. You may contact us using the details in the Contact section.
Miscellaneous
These Terms, together with our Privacy Policy and any policies incorporated by reference, are the entire agreement between you and us regarding the Service and supersede any prior agreements on that subject. If any provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will remain in effect. Our failure to enforce any provision is not a waiver. You may not assign or transfer these Terms without our prior written consent; we may assign these Terms, including to an affiliate or in connection with a merger, acquisition, or sale of assets. These Terms create no third-party beneficiary rights. We are not liable for any delay or failure to perform caused by events beyond our reasonable control. Section headings are for convenience only.
Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice — for example, by email or an in-app notice — before they take effect and will update the “Last updated” date above. Changes are effective when posted or on the date stated in the notice. Your continued use of the Service after changes take effect constitutes acceptance; if you do not agree to the updated Terms, you must stop using the Service and may cancel as described above.
Contact
Questions about these Terms may be directed to us at support@panelready.ai · Panel Ready LLC · 2108 N St, Ste C, Sacramento, CA 95816.